Cancellation and Refund Policy

Because we care about our clients we have aimed to create a flexible cancellation and refund policy while still respecting the value of our time and availability for other clients.

1-on-1 Support

Cancellation Within 24 Hours: If you need to cancel within 24 hours of booking, we’re happy to offer a refund, less a small processing fee ($37.50 + 4% of the purchased amount) to cover payment gateway costs. This applies as long as your appointment hasn’t been scheduled yet.

After 24 Hours or Scheduled Appointments: Once the 24-hour grace period has passed or your appointment has been scheduled, payments become non-refundable.

Rescheduling: Life happens, and we understand! You can reschedule your appointment up to 72 hours prior without any additional charges. However, to maintain fairness and streamline scheduling, each appointment can be rescheduled only once.

Validity Period: Your purchase is valid for three months, giving you plenty of time to schedule your session. If three months pass without scheduling, the session will expire and become non-refundable without an additional reminder from our side.

Missed Appointments: Peggy will wait for you in the digtial meeting room for 15 minutes. If you’re unable to join within this time, the appointment is considered missed and non-refundable.

Special Circumstances: We kindly ask those facing severe health challenges that might affect attendance to consider insurance coverage before booking. Unfortunately, as a private service provider, we cannot accommodate accidental bookings, no-shows, or last-minute cancellations.

After Sessions: Peggy’s heartfelt intention is to guide you toward your next healing steps during the session. However, due to the personalized nature of this work, refunds are not provided after a session has been delivered.

Digital Products

We encourage you to email us at support@peggyschirmer.com before purchasing if you have any questions about a product.

Refunds for All Digital Products: Since these materials are immediately accessible, all sales are final. We kindly ask that you review product descriptions thoroughly to ensure you know what you’re purchasing.

Programs: Once program materials have been distributed, we’re unable to offer refunds. Please read the descriptions carefully to confirm the program meets your needs.

Personal Video Answers: While we cannot offer refunds after purchase, we provide up to 30 days to submit your personal question for Peggy. If no question is submitted within this time, the product will expire and become non-refundable.